Total Tuning FAQ
1. I just purchased a Max Rental tune. When will I get on the schedule?
I’ll reach out via email or social media within 48 hours to schedule your tune and confirm details.
2. I have my tune scheduled. Should I purchase the Max Rental now?
No, please wait until you sign a contract and the Max equipment is packed with the necessary cables. You’ll put down a rental deposit 24 hours before the Max ships to you. Depending on your location, we’ll ensure it arrives one day before your tune via FedEx Ground.
3. What should I prepare on my end before the tune?
You’ll need:
A laptop with TeamViewer and your DSP software. (Only one laptop is needed for JL processors; for others, a second laptop with TeamViewer and JL TuN software is required.)
A system with working crossovers for safe listening and correct left/right channel alignment. You can check channel alignment with Sheffield Lab's "My Disc."
Label all speakers in the DSP, if possible.
4. Do you tune processors other than JL Audio?
Yes, I also tune Helix, Brax, Match, Mosconi, Arc Audio, and Audison. For JL VXI/MVI, I can see clipping points remotely and will adjust final gains. For non-JL processors, customers handle final gain settings. An additional $100 charge applies to non-JL processors due to extra tuning time.
5. How do I know your tuning is worth it?
References, reviews, and a proven history with top competitors are available upon request.
6. I don’t have an aftermarket radio. Can you still tune my system?
Yes, though a factory signal can cause issues. Options include:
Using a direct-in streamer to bypass the factory signal.
Tuning with factory signal measurement, though this is less ideal than a flat signal source.
7. Can you offer two-seat or all-passenger tunes?
Currently, I offer only one-seat tuning for remote sessions. A two-seat option will be available in the future with Riven Audio processors.
8. How soon will I get my security deposit back?
Within 48 hours of receiving the equipment back, after a full inspection.
9. Can I use my own equipment (Max, computer, cords) to avoid rental deposits?
Yes, as long as you have the correct, fully operational equipment. We can use your setup if it meets requirements.
10. Do I need tuning knowledge to use this service?
No, just follow instructions for connecting cords and setting up microphones. I’ll handle the rest.
11. Do you offer remote tuning for boats or rooms?
Yes, but these require a detailed conversation beforehand. Contact me to discuss.
12. What system layout is needed for a HaldMaxtune?
Each speaker must have an active amplifier and DSP channel—no passive crossovers. Label all channels, and set gains if it’s a non-VXI/MVI system.
13. How many channels can you tune?
I can tune the maximum channels supported by the VXI/MVI hub network, provided all channels are labeled. For non-JL systems, I’ll limit tuning to a single processor.
14. What happens if rental equipment is damaged or not returned?
If damaged, repair/replacement costs will be charged to your card. If not returned, the full deposit is forfeited, and replacement costs are charged per our contract.
15. How do I set gains for non-VXI amps?
We’ll use the SMD DD1 tool with sine waves at 0dB for source and -5dB for amplifier gain overlap. We’ll identify your head unit’s optimal volume and set gains with either a DD1 or O-scope to prevent clipping. Crossovers can be reactivated once gains are set.
16. Why use the DD1 if the JL Max has a scope?
The DD1 is simpler for most users and less costly to replace than the Max in case of accidental damage.
17. What is the process for scheduling my tune after I return the signed rental agreement?
After signing the rental agreement, I’ll confirm the appointment and logistics for your tune within 48 hours. You’ll receive setup instructions ahead of time to ensure everything runs smoothly.
18. How long does a remote DSP tuning session typically take?
A remote tuning session can take anywhere from 1.5 to 3 hours, depending on the complexity of your setup and the number of channels being tuned.
19. Can I reschedule my tune after booking?
Yes, rescheduling is possible if done at least 48 hours in advance. Please contact me as soon as possible if you need to make any changes.
20. Do you offer support after the tuning session?
Yes, I offer limited follow-up support after tuning to address minor adjustments and questions. Any additional sessions for further tuning will be scheduled as needed.
21. What kind of sound improvement can I expect after a DSP tune?
You’ll experience enhanced sound clarity, precise timing alignment, balanced frequency response, and optimized soundstage, creating a richer and more immersive listening experience.
22. Are there any prerequisites for my audio system before tuning?
Yes, your system should be fully operational with no issues in wiring, connectivity, or speaker functionality. I recommend having a professional install if you are unsure about system readiness.
23. Can I get a refund if I’m not satisfied with the tuning results?
Since tuning is a subjective experience, I don’t offer refunds. However, I stand by my work and provide adjustments as needed to ensure you’re satisfied with the results.
24. How often should my DSP system be re-tuned?
Re-tuning may be needed if you change system components, make significant adjustments, or notice any degradation in sound quality. For most setups, a tune can last indefinitely if conditions remain stable.
25. What types of payment do you accept?
I accept major credit cards and online payment methods. Payments can be completed securely through the website when booking your tune.
26. Will you provide tuning advice on my other audio equipment?
My focus is on the DSP and its interaction with your setup. However, I can provide limited advice on system configuration if it supports the tuning process.
27. What happens if the tuning session is interrupted due to technical issues?
If the session is interrupted, I’ll work with you to reschedule and complete the tuning at no additional cost.
28. Can I request a specific tuning style or sound preference?
Yes, I can adjust for specific sound preferences within the DSP’s capabilities, whether you prefer a more bass-heavy, vocal-forward, or balanced sound profile.
29. Do you tune subwoofers as part of the DSP tuning session?
Yes, subwoofers are included in the tuning session to ensure seamless integration with the rest of your system.