Total Tuning FAQ
1. **I just purchased a Max Rental tune. When will I get on the schedule?**
I’ll reach out via email or social media within 48 hours to schedule your tune and confirm details.
2. **I have my tune scheduled. Should I purchase the Max Rental now?**
No, please wait until you sign a contract and the Max equipment is packed with the necessary cables. You’ll put down a rental deposit 24 hours before the Max ships to you. Depending on your location, we’ll ensure it arrives one day before your tune via FedEx Ground.
3. **What should I prepare on my end before the tune?**
You’ll need:
- For JL processors: One laptop with TeamViewer and your DSP software.
- For other processors: Two laptops—one with TeamViewer and your DSP software, and another with JL TuN software.
- A system with working crossovers for safe listening and correct left/right channel alignment. Check alignment using Sheffield Lab's "My Disc."
- Label all speakers in the DSP, if possible.
- Ensure all wiring and system components are functional and securely connected.
4. **Do you tune processors other than JL Audio?**
Yes, I also tune Helix, Brax, Match, Mosconi, Arc Audio, and Audison. For JL VXI/MVI, I can see clipping points remotely and will adjust final gains. For non-JL processors, customers handle final gain settings. An additional $100 charge applies to non-JL processors due to extra tuning time.
5. **How do I know your tuning is worth it?**
References, reviews, and a proven history with top competitors are available upon request. My extensive experience and results-driven process ensure exceptional outcomes.
6. **I don’t have an aftermarket radio. Can you still tune my system?**
Yes, though a factory signal can cause challenges. Options include:
- Using a direct-in streamer to bypass the factory signal.
- Tuning with the factory signal measured, though this is less ideal than a flat signal source.
7. **Can you offer two-seat or all-passenger tunes?**
Currently, I offer only one-seat tuning for remote sessions. A two-seat option will be available in the future with Riven Audio processors.
8. **How soon will I get my security deposit back?**
Within 48 hours of receiving the equipment back, after a full inspection.
9. **Can I use my own equipment (Max, computer, cords) to avoid rental deposits?**
Yes, as long as your equipment is fully operational, includes the correct cables, and meets compatibility requirements. I can verify its suitability beforehand.
10. **Do I need tuning knowledge to use this service?**
No, just follow the instructions for connecting cords and setting up microphones. I’ll handle the rest.
11. **Do you offer remote tuning for boats or rooms?**
Yes, but these require a detailed conversation beforehand. Contact me to discuss.
12. **What system layout is needed for a HaldMaxtune?**
Each speaker must have an active amplifier and DSP channel—no passive crossovers. Label all channels, and set gains if it’s a non-VXI/MVI system.
13. **How many channels can you tune?**
I can tune the maximum channels supported by the VXI/MVI hub network, provided all channels are labeled. For non-JL systems, I’ll limit tuning to a single processor.
14. **What happens if rental equipment is damaged or not returned?**
If damaged, repair/replacement costs will be charged to your card. If not returned, the full deposit is forfeited, and replacement costs are charged per our contract.
15. **How do I set gains for non-VXI amps?**
We’ll use the SMD DD1 tool with sine waves at 0dB for source and -5dB for amplifier gain overlap. I’ll help identify your head unit’s optimal volume and set gains using a DD1 or O-scope to prevent clipping. Crossovers can be reactivated once gains are set.
16. **Why use the DD1 if the JL Max has a scope?**
The DD1 is simpler for most users and less costly to replace than the Max in case of accidental damage.
17. **What is the process for scheduling my tune after I return the signed rental agreement?**
Once the rental agreement is signed, I’ll confirm the appointment and logistics for your tune within 48 hours. You’ll also receive setup instructions to ensure a smooth session.
18. **How long does a remote DSP tuning session typically take?**
A remote tuning session generally takes 1.5 to 3 hours, depending on your setup's complexity and the number of channels.
19. **Can I reschedule my tune after booking?**
Yes, rescheduling is possible if done at least 48 hours in advance. Contact me as soon as possible if you need to make changes.
20. **Do you offer support after the tuning session?**
Yes, I provide limited follow-up support for minor adjustments and questions. Additional sessions can be scheduled if further tuning is needed.
21. **What kind of sound improvement can I expect after a DSP tune?**
You’ll experience enhanced sound clarity, precise timing alignment, balanced frequency response, and an optimized soundstage for a richer and more immersive listening experience.
22. **Are there any prerequisites for my audio system before tuning?**
Your system must be fully operational with no wiring, connectivity, or speaker issues. If unsure, I recommend having a professional installation.
23. **Can I get a refund if I’m not satisfied with the tuning results?**
As tuning is a subjective experience, I don’t offer refunds. However, I stand by my work and offer adjustments to ensure you’re satisfied.
24. **How often should my DSP system be re-tuned?**
Re-tuning may be necessary if you change components, make significant adjustments, or notice sound quality degradation. Most setups remain stable indefinitely if conditions don’t change.
25. **What types of payment do you accept?**
I accept major credit cards and online payment methods. Payments can be securely completed through my website.
26. **Will you provide tuning advice on my other audio equipment?**
Yes, I can provide advice on system configuration and upgrades during our consultation services. I encourage consultations before tuning for the best results.
27. **What happens if the tuning session is interrupted due to technical issues?**
If the session is interrupted, I’ll reschedule and complete the tuning at no additional cost.
28. **Can I request a specific tuning style or sound preference?**
Yes, I can tailor the tuning to your preferences, whether you prefer bass-heavy, vocal-forward, or balanced sound profiles.
29. **Do you tune subwoofers as part of the DSP tuning session?**
Yes, subwoofers are included in the tuning session to ensure seamless integration with the rest of your system.
30. **Will I need to set up the microphones in a specific way?**
Yes, I’ll provide clear pictures and instructions to guide you on the optimal microphone placement.
31. **Will microphone placement affect my end result?**
Yes. The closer your microphone positions match my recommendations, the better the initial results. However, most issues can be corrected during the listening portion as long as the microphones are close to the suggested placement.
32. **Do you have any helpful videos to get prepared for setup?**
Yes, visit my Facebook page [Facebook.com/Total-Tune](https://www.facebook.com/Total-Tune) for videos on cables and the basic setup process.
33. **Can you assist with installing or configuring the DSP software?**
Yes, I can provide guidance to ensure your DSP software is properly installed and configured before the session.
34. **What if I change components after my tune?**
Any significant component changes, such as new speakers or amplifiers, will require a re-tune to optimize the system.
35. **Do you offer in-person tuning services?**
While I specialize in remote DSP tuning, I encourage anyone within a reasonable driving distance from College Station, Texas, to make the trip. This saves you from setting up the Max equipment and allows me to use my in-person listening skills for the best results.
36. **Can I contract you to come to my location instead of doing a remote tune or having to travel to you?**
Yes, I am available for contracted in-person tunes. Travel expenses and additional time required for this service will be billed accordingly. Contact me for a case-by-case quote.
37. **How can I be sure the remote tune is of similar or better quality than my in-person tune from a shop or another tuner?**
Over years of experience, I have refined the remote tuning process by completing hundreds of tunes and extensively quality-checking the results. Adjustments to the target curve, optimization process, microphone placement, and playlist have been optimized. With hundreds of satisfied clients and positive reviews, you can trust in the quality of Total Tuning’s services.
38. **Do you offer consultation?**
Yes, I encourage clients to book a consultation to address any potential system improvements before scheduling their remote or in-person tune.
39. **I have a Microsoft surface/Android tablet, will that work as my computer to sync to the JL max?**
No, you must have a traditional laptop that meets JL audio Tun requirements and has the proper drivers to accept a device like JL max.
40. **What happens if my vehicle has some equipment or installation failures that result in not being able to complete the tune?**
I will work with you to either quickly reschedule your tuning appointment within the terms of your current rental, or negotiate your return and re shipment of another max and a fresh appointment. Troubleshooting installations is not offically part of the service and while I do my best to help out all clients solving smaller issues please insure your system is 100% working and ready to go to maximize your return on investment for tuning time. You are paying for tuning, not troubleshooting and we should keep your appointments about tuning and learning, not trouleshooting installs.