Welcome to the Total Tuning FAQ!
Here you'll find clear answers to the most common questions about our remote DSP tuning services, JL Max equipment setup, scheduling, system requirements, and post-tuning support. Whether you're preparing for your first tune or looking to fine-tune your experience, this guide will walk you through everything you need to know.
I. Booking and Scheduling
1. I just purchased a Max Rental tune. When will I get on the schedule?
I’ll reach out via email or social media within 48 hours to schedule your tune and confirm details.
2. What is the process after signing the rental agreement?
Once the rental agreement is signed, your appointment and equipment shipment will be confirmed within 48 hours. Setup instructions will also be sent.
3. I have my tune scheduled. Should I purchase the Max Rental now?
No — wait until you’ve signed the contract. You’ll place the rental deposit 24 hours before the Max ships. We ensure delivery one day before your tune.
4. Can I reschedule my tune after booking?
Yes, if rescheduled at least 48 hours in advance. Contact me as soon as possible if you need to adjust.
5. What types of payment do you accept?All major credit cards and secure online payment methods are accepted through my website.
II. System Preparation and Requirements
6. What should I prepare on my end before the tune?
JL processors: One laptop with TeamViewer + DSP software.
Other processors: Two laptops — one with TeamViewer + DSP software, and one with JL TüN software.
System fully wired and functional.
Label all speakers in the DSP, if possible. ***YOU MUST have access to a input (optical/Toslink or RCA on your DSP in order to properly tune the system***
Verify correct Left/Right alignment using Sheffield Lab’s “My Disc.”
7. Are there any prerequisites before tuning?
Yes — your system must be 100% operational with no wiring or equipment issues. A professional install is strongly recommended.
8. What system layout is needed for a HaldMaxTune?
Each speaker must have an active amplifier channel and DSP channel. No passive crossovers allowed. Label all channels and pre-set amplifier gains for non-JL systems.
9. How do I set gains for non-VXI amplifiers?
We use the SMD DD-1 tool and sine waves:
0dB for source gain.
-5dB for amplifier gain overlap.
I’ll guide you during setup to prevent clipping.
10. Why use the DD-1 even though the JL Max has a scope?
The DD-1 is simpler and more cost-effective to replace if damaged.
11. Do I need tuning knowledge to use this service?
No — just follow the setup instructions I provide. I'll handle the tuning process.
III. JL Max Setup and Troubleshooting
12. How do I connect the JL Max to my laptop?
Install JL Audio TüN™ Software (Download here).
Use a Windows 10/11 laptop, plug in the Max directly via USB.
Open TüN, verify microphone detection.
13. What software must be installed before connecting the Max?
JL Audio TüN (latest version)
TeamViewer
14. My JL Max isn’t being recognized. What do I do?
Try a different USB port.
Restart the laptop with Max plugged in.
Reinstall TüN.
Check Device Manager for JL Max detection.
15. Can I use a Mac or tablet?
No. Only traditional Windows laptops are supported. No MacBooks, Surfaces, iPads, or Android devices.
16. What Windows settings cause connection issues?
USB power-saving settings
Overly aggressive antivirus blocking drivers
Using USB hubs instead of direct ports
17. How do I verify that all Max microphones are active?
Jeffrey will guide you through this during setup. A sign that a microphone isn't working or plugged in are lower then expected volume levels on the RTA screen.
18. What happens if my laptop crashes during tuning?
Restart your laptop, reconnect the Max, rejoin TeamViewer. I’ll guide you if issues persist.
IV. Tuning Session Process
19. How long does a remote DSP tuning session take?
Typically between 1.5 and 3 hours, depending on complexity.
20. Will I need to set up the microphones a certain way?
Yes — I’ll send detailed photos and instructions to guide your setup.
21. Will microphone placement affect the results?
Yes. Accurate placement improves initial tuning accuracy. Small placement errors can usually be corrected during listening evaluation. However the listening portion will correct for any microphone or tuning related issues.
22. Can I request a specific sound style or preference?
Absolutely — However our curve is averaged from hundreds of finished systems and will result in an extremely accurate result that almost all clients will be happy with. Any small changes can be adjusted for after the tune.
23. Do you tune subwoofers as part of the session?
Yes, subwoofer tuning and integration are included. I would encorage all customers to have a subwoofer to be able to be tuned.
24. What happens if the session is interrupted by technical issues?
I’ll reschedule and complete the session at no additional cost.
V. Post-Tuning Support
25. Do you offer support after tuning?
Yes — After your full service tune you will have 30 days of support for minor adjustments is included at no additional charge. Additional sessions can be scheduled if major changes are needed.
26. How soon will I get my deposit back after returning equipment?
Within 48 hours of receiving and inspecting the equipment.
27. What if I change equipment after my tune?
Significant changes (new speakers, amps, etc.) require a re-tune.
28. How often should a system be re-tuned?
Only after major equipment changes, signal changes, or installation alterations. Otherwise, systems generally stay stable.
29. What kind of sound improvement can I expect?
Expect significantly enhanced clarity, soundstage depth, timing, and balanced frequency response.
30. Can I get a refund if I’m not satisfied?
No refunds are offered due to tuning being a subjective service. However, I offer reasonable post-tune adjustments if needed.
VI. Special Situations
31. I don’t have an aftermarket radio. Can you still tune my system?
Yes — though a direct-in streamer is preferred for best results. Factory signals can be tuned with measured compensation if needed.
32. Do you offer remote tuning for boats or home audio?
Yes, with a consultation beforehand to review the project details.
33. Can you tune for two seats or all passengers?
Currently, only one-seat tuning is offered. Two-seat tuning will be available soon with Riven Audio processors.
34. Do you offer in-person tuning?
Yes — you can visit me in College Station, Texas, for an in-person session.
Contracted travel tuning is also available on a case-by-case basis and will be quoted as such.
35. Can you assist with DSP software installation and configuration?
Yes — I can walk you through installing and setting up the DSP software prior to tuning.
VII. Policies and Terms
36. What happens if rental equipment is damaged or not returned?
Repair or replacement costs will be charged to your card. Full deposits are forfeited if items are not returned.
37. How can I be sure a remote tune is as good as an in-person tune?
Years of refinement, hundreds of completed tunes, and optimized procedures ensure remote tunes meet or exceed in-person quality. Our process is unique and proven to work in person and remote for almost any listener.
38. Do you offer consultation services?
Yes — consultations are strongly encouraged before tuning to maximize results.
39. What if my laptop isn’t compatible? (e.g., Surface, Android Tablet)
You must use a traditional Windows laptop that supports JL Audio TüN and USB device drivers.
40. What if my vehicle has equipment failures during tuning?
I’ll work with you to reschedule or arrange re-shipment of rental gear if needed.
However, troubleshooting installations is not part of the tuning service. Your system should be fully operational beforehand to maximize your investment.